Support
Check your warranty
Enter the serial number printed on the unit to see whether it is still under onsite cover, and until when.
Printed on the label underneath or behind the unit. Dashes and spacing do not matter.
Policy
Warranty terms & conditions
Please read this document carefully before using or submitting your MAVS product for technical support or service. By purchasing and using MAVS hardware products, you agree to be bound by the terms and conditions set forth below.
01
Coverage & eligibility
- Manufacturing defects
- Warranty is applicable only against manufacturing defects encountered during normal and proper use of the product.
- Commencement date
- Warranty period starts from the original invoice date as indicated on the proof of purchase.
- Claim requirements
- All warranty claims require a valid invoice or proof of purchase, and the original legible product serial number.
02
What is not covered
- Physical & external damage
- Physical damage, liquid damage, misuse, unauthorised modification, and power-related damage (for example voltage surges or electrical fluctuations) are not covered.
- Unauthorised repairs
- Products repaired, serviced, or altered by unauthorised service providers or third parties are not eligible for warranty coverage.
- Software & wear and tear
- The warranty does not cover software issues, operating system errors, third-party accessories, or normal wear and tear.
03
Data backup & company liability
- Data backup responsibility
- Customers must back up their data before submitting the product for service. The company is not responsible for any data loss, corruption, or recovery under any circumstances.
- Limitation of liability
- The company's liability is strictly limited to the repair or replacement of the product under the warranty terms.
Download the full policy (PDF) ›
For warranty validation, support queries, or service centres, please contact your official channel partner or an authorised service centre.